Accepted Payment Methods

tervinna™ accepts the following payment methods:

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

The payment methods available for a particular transaction may vary by device, browser, location and checkout availability. Available methods will be displayed before payment is submitted.

Currency and Final Order Total

The currency and final payable amount are displayed during checkout. Customers should review product prices, shipping charges, taxes where displayed, discounts and the final order total before submitting payment.

PayPal

PayPal may be selected when displayed as available at checkout. PayPal guest checkout may be available where offered by PayPal.

PayPal transactions remain subject to PayPal's own authorization and account requirements.

Visa

Visa transactions may be processed through the payment systems made available at checkout. Authorization remains subject to the card issuer and relevant payment-security checks.

Credit & Debit Cards

Eligible credit and debit cards may be used when displayed as available at checkout. Customers should enter billing details accurately to reduce authorization problems.

Apple Pay

Apple Pay may be available when supported by the customer's device, browser, location and checkout configuration.

Google Pay

Google Pay may be available when supported by the customer's device, browser, location and checkout configuration.

Payment Authorization

Payment authorization is controlled by the bank, card issuer or payment provider involved. Submitting an order does not guarantee that the payment will be approved.

Billing Information

Customers should provide billing information that accurately corresponds with the payment method being used. Incorrect or incomplete billing details may cause authorization or verification issues.

Failed or Declined Payments

A payment may fail or be declined because of issuer restrictions, billing-information mismatch, insufficient authorization or payment-provider security checks.

The customer's bank or payment provider may be able to provide additional information.

Pending Authorizations

A temporary pending authorization may sometimes appear even when an order is not completed.

The release or expiry timing for that authorization is controlled by the relevant bank or payment provider.

Payment Information Handling

Payment information is processed through checkout and payment-service systems. Customer support does not require customers to send full card numbers, security codes, payment passwords or one-time authorization codes.

Checkout Security

Technical and service-provider safeguards may be used to support secure checkout and payment processing.

Customers should also protect their own devices, passwords and payment accounts.

Fraud Prevention

Orders may be reviewed where information appears inconsistent or unusual transaction activity is detected.

Additional verification may be requested where reasonably necessary to protect customers, payment systems and the store.

Duplicate Charges

If you believe you were charged more than once, review the payment statement carefully and contact customer support with the relevant order information.

One entry may sometimes represent a temporary authorization rather than a completed duplicate charge.

Unexpected Transactions

If you see a transaction you do not recognize, contact your payment provider promptly. Where the transaction appears connected to tervinna.com, you may also contact customer support with the relevant order information.

Refunds

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Payment providers may require additional time before a refund becomes visible.

Payment Disputes

If you believe there is an order or payment issue, contact customer support so the available information can be reviewed.

Order Acceptance

Payment submission alone does not necessarily mean that all order-processing steps are complete. If an order requires clarification, we may contact the customer before fulfillment.

Privacy and Payments

Checkout and payment-related information may be handled by Shopify, payment providers and other service providers as described in our Privacy Policy.

Payment Support

Email: service@tervinna.com

Phone: +86 130 7364 2687

Customer Service Hours: 8:00 AM – 10:00 PM Daily