Agreement to These Terms

By placing an order through tervinna.com, you agree to these Terms and Conditions and to the policies that apply to your purchase.

If you do not agree with these terms, please do not submit an order.

Store Operator

tervinna™ is owned and operated by Hangzhou Jiajing Cultural Media Co., Ltd.

Hangzhou Jiajing Cultural Media Co., Ltd. operates tervinna.com and is responsible for the operation of the tervinna™ online store and its customer-service activities.

Owner / Representative: Shi Guili

Product Scope

tervinna™ focuses on coffee and tea products, including brewing equipment, tea-infusion pieces, coffee preparation tools, mugs, serving products, storage accessories and related home café items.

Products may include pour-over drippers, kettles, French presses, grinders, coffee scales, espresso preparation accessories, milk frothers, teapots, infuser mugs, cold brew pitchers, coffee canisters and other related items.

Product Information

We aim to present descriptions, photographs, features and product options clearly. Customers should review the relevant product page before placing an order.

Product color or appearance may vary slightly because of screen settings, photography, normal production variation or packaging changes.

Product Use

Customers are responsible for reviewing available product information and using products according to their intended household purpose and any instructions provided with the item.

Hot-water, glass, ceramic, metal and electrical products should be handled with reasonable care appropriate to the product type.

Product Availability

Product availability may change. An item may occasionally become unavailable after an order is submitted.

If normal fulfillment cannot continue, we may contact the customer regarding the affected item and available next steps.

Pricing

Product prices are displayed on tervinna.com and during checkout. The final order amount is the amount shown before payment is submitted, including any shipping charges or taxes displayed there.

Pricing or Display Errors

If an obvious pricing, technical or display error materially affects an order, we may contact the customer to clarify or correct the issue before fulfillment proceeds.

Payment Methods

tervinna™ accepts payment methods that may include:

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

Available payment methods may vary by device, browser, location and checkout availability.

Payment Authorization

Payment authorization is controlled by the relevant bank, card issuer or payment provider. Submitting payment does not guarantee authorization.

Customers are responsible for providing accurate billing information and using a payment method they are authorized to use.

Order Confirmation

After an order is submitted, an order confirmation or acknowledgement may be generated.

We may contact the customer if additional information is reasonably required before processing or fulfillment can continue.

Order Processing

Orders are generally processed within 2–4 business days. During busy periods, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

Shipping

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Shipping availability, applicable charges and destination options are shown through checkout where relevant.

Delivery Estimates

Delivery periods are estimates rather than guaranteed arrival dates. Transportation, weather, address issues, customs, service-provider delays or other circumstances may affect delivery.

Order Changes

If you need to change an order, contact customer support as soon as possible. Changes cannot be guaranteed after processing or fulfillment has begun.

Order Cancellation

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once processing, packing or fulfillment has begun.

Customer Delivery Information

Customers are responsible for providing accurate contact and delivery information. Incorrect or incomplete information may cause delay, failed delivery or other shipment issues.

Returns

Eligible return requests may be submitted within 180 days after confirmed delivery.

Customers should contact customer support before sending anything back.

Return Address

The business address displayed on tervinna.com is not automatically a return warehouse or return destination.

Customers should follow the approved return instructions provided by customer support.

Damaged Products

If an item arrives damaged, contact customer support and provide the order details. Photographs of the product and packaging may be helpful when reviewing the issue.

Defective, Incorrect or Incomplete Orders

If an item appears defective, does not match the order or part of the shipment appears missing, contact customer support.

Customers may be asked to provide photos or other information reasonably needed to review the issue.

Authorized Return Costs

For eligible authorized returns involving damaged, defective, incorrect or incomplete items, a prepaid return method or approved reimbursement may be provided where applicable.

Refunds

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Banks or payment providers may require additional time before the refund appears.

Exchanges and Replacements

Customer support may discuss an exchange, replacement or another resolution where appropriate.

Exchanges and replacements are not guaranteed for every request and may depend on product availability and the circumstances of the order.

Customer Responsibilities

• Review product details before ordering.
• Provide accurate billing and delivery information.
• Use a payment method the customer is authorized to use.
• Review the final checkout total before submitting payment.
• Follow approved return instructions.
• Handle hot, fragile or electrical products with reasonable care appropriate to the item.

Fraud Prevention

Orders may be reviewed where transaction information appears inconsistent or unusual activity is detected. Additional verification may be requested where reasonably necessary to protect customers, payment systems and the store.

Events Outside Reasonable Control

Processing or delivery may occasionally be affected by transportation disruption, severe weather, customs processes, service-provider interruptions or similar circumstances outside reasonable operational control.

Mandatory Consumer Rights

Nothing in these Terms and Conditions is intended to limit rights that cannot lawfully be excluded under applicable consumer-protection laws.

Changes to These Terms

These Terms and Conditions may be updated when store practices, website functionality, services or applicable requirements change.