Scope of This Policy

This policy applies to personal information handled in connection with tervinna.com, including browsing, checkout, order management, shipping, returns and customer support.

Information You Provide

Depending on your interaction with the store, this may include:

• Name.
• Billing address.
• Delivery address.
• Email address.
• Phone number.
• Order information.
• Product information associated with an order.
• Account information where applicable.
• Messages sent to customer support.

Information Collected Automatically

When you use the website, technical information may be collected automatically.

• IP address.
• Browser information.
• Device information.
• Pages viewed.
• Website interaction information.
• Cookie or similar identifier information.
• Technical information used for security and analytics.

Sources of Information

Information may come directly from customers, from interactions with tervinna.com or from service providers supporting the online store.

These providers may support hosting, checkout, payment processing, analytics, fraud prevention, communications or order-related activities.

How We Use Personal Information

• Process and manage orders.
• Confirm transactions.
• Provide shipping and order updates.
• Respond to customer-support requests.
• Handle return and refund requests.
• Support payment processing.
• Support fraud prevention.
• Maintain website security.
• Improve website operation.
• Analyze store performance.
• Meet applicable legal obligations.

Orders and Checkout

Information entered during checkout may be used to process the transaction, manage the order and support delivery.

Customers should provide accurate billing, contact and delivery information.

Payment Information

Payment transactions may be handled through checkout and payment-service providers.

Customer support does not need customers to provide full card numbers, card security codes, payment passwords or one-time authorization codes.

Customer Support Information

When customers contact support, we may receive order details, contact information and the content of the request.

This information may be used to investigate and respond to the issue.

Photos and Product Issues

When a customer reports a broken glass product, cracked ceramic item, damaged kettle, defective frother, incorrect product or incomplete order, photos may be provided or requested where helpful for reviewing the issue.

Cookies and Similar Technologies

Cookies and similar technologies may support essential website functionality, preferences, analytics, security and marketing-related functions.

Shopify

tervinna.com uses Shopify as part of its ecommerce infrastructure.

Shopify may process information necessary to provide online-store, checkout and related ecommerce functionality.

Payment Providers

Payment providers may process information needed to authorize, complete, review or refund transactions.

Other Service Providers

We may use service providers for hosting, analytics, communications, fraud prevention, security and order-related services.

Sharing of Personal Information

Personal information may be shared with service providers where reasonably necessary to operate the store, process transactions, support customers, manage orders or prevent fraud.

Analytics

Website interaction information may be analyzed to understand traffic, site performance, customer journeys and technical issues.

Marketing

Where marketing tools are used, personal information may be processed according to customer choices and applicable requirements.

Customers may be provided with options to manage marketing preferences where applicable.

Data Retention

Information may be retained for as long as reasonably necessary for order records, customer support, accounting, fraud prevention, dispute handling, legal compliance and operational needs.

Information Security

Reasonable administrative, technical and operational safeguards may be used to protect personal information.

No electronic transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights relating to:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion in circumstances where applicable.
• Restriction of certain processing.
• Objection to certain processing.
• Portability where applicable.
• Other rights provided under applicable privacy law.

Your Choices

Depending on the website features available, you may be able to adjust browser settings, cookie preferences and marketing preferences.

You may also contact us regarding applicable privacy requests.

Children

The store is not intended to collect personal information from children in a manner that would violate applicable law.

International Processing

Because online-store services and business operations may involve more than one country, personal information may be processed outside the customer's place of residence.

Third-Party Websites

tervinna.com may contain links to third-party websites or services. Those third parties are governed by their own privacy practices.

Legal Disclosures

Information may be disclosed where reasonably necessary for legal compliance, fraud prevention, protection of rights or lawful requests.

Business Changes

If business operations are reorganized, transferred or otherwise changed, personal information may be handled as part of that legitimate process, subject to applicable law.

Privacy Policy Updates

This Privacy Policy may be updated when store practices, website functionality, service-provider arrangements or applicable requirements change.

Privacy Contact

Email: service@tervinna.com

Phone: +86 130 7364 2687

Customer Service Hours: 8:00 AM – 10:00 PM Daily